Birch Tree Designs logo Contact Birch Tree

 

For questions, comments, or to order merchandise, please
contact Beth Harvey at birchtreedesigns@hotmail.com or by calling 440-339-5038.

 

Orders may also be placed via mail or fax:
Fax: 440-708-0350

Mail: 17539 Fairlawn Drive, Chagrin Falls, OH 44023

 

 

When placing an order, please be sure to have the item name ready, along with any personalized information necessary. If ordering via email or fax, make sure to include your name and phone number where you can be reached so Birch Tree Designs can confirm payment method and order details.

 

***Please read important information below before placing orders:

 

Sales Tax: The state of Ohio, where the Birch Tree Designs studio is based, imposes a sales tax of 7% if shipped or picked up in Ohio. Sales tax is not charged on any shipments to recipients outside of Ohio.

 

Payments Accepted: MC or Visa & personal checks. Payment in full is due upon placing your order. (Purchase orders accepted for wholesale accounts only)

 

Confirmations: Birch tree Designs will send you an email or fax confirmation when your order is placed. You will receive notification again when your order has shipped or is ready to be picked up.

 

Shipments: Please allow 3-4 weeks for delivery. Custom orders may take longer, but your delivery time will be given to you prior to your order being accepted.

 

Return Policy: All custom/personalized items are non-returnable unless damaged or defective. If you are not completely satisfied with an item that has not been personalized, we would be happy to replace it with another item or refund the amount purchased. The returned item must be in its original condition and it must be returned within 30 days of receiving the order. Shipping charges for the returned item will only be credited for damaged or defective items.